ELOW FAQ ARE SOME COMMON CONCERNS OF OUR CLIENTS BEFORE PURCHASING, IF YOU HAVE OTHER QUESTIONS, PLEASE JUST SEND IT TO SUPPORT@RATTORA.COM
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Pre Sale Questions
Q: “Where do you ship from?”
A: Orders are fulfilled and shipped from our U.S. fulfillment location.
Q: “How long does order processing take?”
A: Orders are typically processed within 1–3 business days after payment confirmation.
Q: “What is the estimated delivery time?”
A: Estimated delivery time is usually 3–10 business days after the order has been processed.
Q: “Do you provide tracking information?”
A: Yes. Once your order has shipped, tracking information will be sent to your email address.
Q: “What is your return policy?”
A: We offer a 30-day return policy for eligible items in accordance with our Return & Refund Policy.
Q: “What should I do if my item arrives damaged?”
A: Please contact us within 72 hours of delivery and provide photos or videos of the issue so we can assist you.
Q: “How can I contact customer support?”
A: You can contact us through our Contact Us page or by email at support@Rattora.com during customer support hours.
Q: “What condition must items be in for return and how long does it take?”
A: Returns are accepted for new and slightly used items, but items must be returned in original packaging.
Return requests are processed within 1–2 business days after the returned item is received.
If approved, refunds are issued to the original payment method within 3 business days.
Q: “How can I contact customer support?”
A: You may contact us at:
Email: support@Rattora.com
Phone: +1 3238037518
Q: “What is your company information?”
A:
SILK SYNC LLC
253 Main St
Olean M0 65064-1002
USA