Shipping policy

Shipping Policy

Thank you for shopping with Rattora. We are committed to providing a reliable, transparent, and efficient shipping experience for every customer.

Shipping Coverage

We currently ship within the United States only.

Shipping Origin

Orders are fulfilled and shipped from our U.S. fulfillment location.

U.S. Fulfillment Location:
425 Jimmy Deloach Parkway
Savannah, GA 31407
United States
Region: ATN1

Carriers

We ship orders through trusted carriers, including:

USPS
UPS
FedEx

The carrier used for your order may vary depending on the destination, package size, and shipping requirements.

Order Cut-Off Time

The daily order cut-off time is 18:00 GMT.

Orders placed before 18:00 GMT will enter processing on the same business day.
Orders placed after 18:00 GMT will be processed on the next business day.

Order Processing Time

All orders are processed within 1–3 business days, excluding weekends and public holidays.

After you place your order, you will receive an order confirmation email.

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Tracking Information

Tracking information is typically updated within 24–48 hours after shipment.

You can track your order in either of the following ways:

By viewing your order in your account on our website.
By entering your tracking number through the tracking page below.

Tracking Link:
https://www.17track.net/en

Shipping Time

Estimated delivery time is 3–10 business days after the order has been processed.

Please note that shipping time is an estimate and may vary due to carrier delays, weather conditions, holidays, incorrect shipping information, or other circumstances outside our control.

Shipping Fees

We offer free shipping on all orders.

Address Changes

Please ensure that your shipping address is entered correctly at checkout.

If you need to request an address change, please contact us as soon as possible after placing your order. We will try our best to assist, but we cannot guarantee that changes can be made once the order has entered processing or has already been shipped.

Incorrect Address / Undeliverable Packages

Rattora is not responsible for delays, delivery failures, or additional costs caused by incorrect or incomplete shipping information provided by the customer.

If a package is returned to us as undeliverable due to:

An incorrect address.
Failed delivery attempts.
Refusal of delivery.

We may contact you to arrange reshipment. Please note that additional shipping charges may apply.

Lost Packages

If your package appears to be lost in transit, please contact us as soon as possible.

We will assist you in working with the shipping carrier to investigate the issue. While delivery is managed by the carrier once the package has been shipped, we will do our best to help resolve shipping-related concerns.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 72 hours of receiving your order and provide photos or videos so we can review the issue.

Delivery Issues

If you experience any issues with your shipment, please contact us:

Email: support@Rattora.com
Phone: +1 3238037518
Support Hours: Monday to Sunday from 9:00 AM - 6:00 PM EST

Shipping policy

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