Return & Refund Policy

Thank you for shopping with Rattora. We want you to feel confident when placing an order with us. If you are not fully satisfied with your purchase, please review our Return & Refund Policy below.

Return Eligibility

We offer a 30-day return policy for new and slightly used items. This means you have 30 days after receiving your item to request a return.

Returns for defective and non-defective items are accepted.

To be eligible for a return:

The item must be new or slightly used.
The item must be returned in original packaging.
Proof of purchase or order information is required.
The return request must be submitted within 30 days after receiving the item.

How to Request a Return

To request a return, please contact us first:

Email: support@Rattora.com
Phone: +1 3238037518

Once your request is reviewed and approved, we will provide return instructions by email.

Please do not send the item back without contacting us first.

Return Shipping Address

The return address will be provided after approval via email.

Please do not send the item back without contacting us first.

Unauthorized Returns

Returns sent without prior approval will not be accepted.

Return Shipping Costs

Return shipping costs are the responsibility of the customer unless otherwise stated.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 72 hours of receiving your order.

To help us review the issue, please provide:

Clear photos of the item and packaging.
Video evidence, if applicable.
Your order number.

Once reviewed, we will work with you to provide an appropriate solution.

Exchange Policy

Exchanges are accepted, but items must be returned in original packaging.

To request an exchange, please contact us first at support@Rattora.com. If your exchange request is approved, we will provide further instructions by email.

Return and Exchange Processing Time

Return and exchange requests are generally reviewed and processed within 1–2 business days.

Refund Timeline

After we receive and inspect your return, we will notify you whether your refund is approved.

If approved, the refund will be issued to your original payment method within 3 business days.

Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider or bank.

Non-Returnable Situations

We will not accept returns in the following situations:

Returns sent without prior approval.
Items not returned in original packaging.
Returns requested after the 30-day return window.
Items damaged due to misuse, improper handling, or unauthorized modification.
Items without proof of purchase or order information.

Need Help?

If you have any questions about your return, exchange, or refund, please contact us:

Email: support@Rattora.com
Phone: +1 3238037518
Support Hours: Monday to Sunday from 9:00 AM - 6:00 PM EST

Return & Refund Policy

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